Terms and conditions

Please read these terms and conditions for using our services.

Cancellation policy

When you book an appointment you are reserving the doctor’s time exclusively for your treatment.

We require 24 hours notice for the cancellation of any appointment, otherwise you will incur the full cost of the booked treatment.

Payment Terms

All fees must be paid at the time of consultation. We accept credit/debit cards, BAC’s transfers and cash. Unfortunately we don’t accept American Express.

Payments can be made in person at reception after appointments. We will provide a receipt for all payments which you can use to claim reimbursement from your health insurance if you have cover.

Poole Road Medical Centre NHS patients

Sadly at current times the NHS restricts us from treating our own patients for GP services, but this may change soon so please keep in touch. Certain services such as minor surgery with Dr Jon Echebarrieta may be allowed. To clarify please do not make an appointment if registered at Poole Road Medical Centre nor with Dr Fran Sanders if registered at Westbourne Medical Centre.

Drugs of addiction

We can’t prescribe any controlled drugs – this includes sedatives, strong painkillers, unlicensed medication or anything that requires a specialist consultation.  If you are in need of rehabilitation services we will be happy to direct you towards help but we are sorry that we will not prescribe detoxification medicines.

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