Terms and conditions

Please read these terms and conditions for using our services.

Cancellation Policy

When you book an appointment you are reserving the doctor’s time exclusively for your treatment.

We require 12 hours notice for the cancellation of any appointment, otherwise you may lose any deposit you have paid. Cancellations before 12 hours will not incur any cancellation fees and any deposit paid will be refunded.

Payment Terms

All fees must be paid at the time of consultation unless we have set up an invoice service for you or your company. We accept credit/debit cards, BAC’s transfers and cash. Unfortunately we do not accept American Express.

We will provide a receipt for all payments which you can use to claim reimbursement from your health insurer, if you have cover.

Mask Wearing Policy

We require all patients to wear a mask inside our building at all times. We have some vulnerable patients that maybe present in the communal areas at the same time as your appointment. If you are exempt from wearing a mask, please inform us soon as possible. We will ask you to remain in your car until the GP or Nurse is ready for you and then we will call you to come in. If you are exempt from wearing a mask and not fully vaccinated we may need to change the doctor or nurse that you are seeing.

Poole Road Medical Centre NHS Patients

Sadly at current times the NHS regulations stipulate that Dr Alder and Dr Echebarietta are unable to offer private GP services to NHS patients of Poole Road Medical Centre, Wessex Road Surgery, Lilliput Surgery, Parkstone Tower Practice and Heatherview Medical Centre; all together comprising the Shore Medical group. This is because Dr Alder and Dr Echebarietta are both NHS GPs at this recently merged super-practice.  Dr Jon Echebarietta can continue to offer minor surgery not available on the NHS to patients of all practices.

Drugs of Addiction

We cannot prescribe any controlled drugs – this includes sedatives, strong painkillers, unlicensed medication or anything that requires a specialist consultation.  If you are in need of rehabilitation services we will be happy to direct you towards help but we are sorry that we cannot prescribe detoxification medicines.


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